Hello,I'm work on a macbook proand i uninstalled several times all my Adobe apps even the creative cloud app and reinstall them, but i still don't see any hevc (h265) codecs anywhere in AME (although i can see it in premier pro cc 2018).And i have another problem with the dynamic link between premier pro cc 2018 and AME: i shot in 10bits with the lumix GH5 codec All-intra in 4k and when i send my videos from premier pro cc 2018 to AME 2018 to make proxys AME open but my shots aren't in the queue list.Someone have an idea? Same issue here.
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I wish the Adobe representatives would get a handle on this. Firstly Dima, thank you for responding within 8 days of my post - I guess things must be busy over at Adobe HQ.Can I ask what creating a new Admin account is supposed to test? Is the suggestion that the windows folder permissions are preventing me from seeing the HEVC codecs, but enabling me to see all the others?I have located the HEVC.dat files in the runtimeinstallers folder in my install so I know they are definitely there.Anyway, did as you suggest for the 'test'.
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Jan 19, 2019 Adobe Premiere Pro CC 2019 MAC free download is a powerful, flexible and highly professional editing non-linear video. With this software you can edit your videos of 4k resolution or more because it is powered by 64-bit GPU-optimized Mercury playback engine. A very interesting feature in this version of the software is the redesigned Time Line, streamlined color grading, improved media.
Created a new admin account. This of course requires you to reinstall the software.Of course I was signed it to do this.so lets load up media encoder.And lets have a look at the format options.well, hardly surprising to find the HEVC option not there.but lets check under the Quicktime setting anyway.and nothing.So Dima, armed with this knowledge and photographic evidence, do you think it's possible to take this more seriously? Please forgive the delayed response, but this is a User to User forum, not tech support.I'm happy to help users on here, but for more immediate help, please contact Adobe tech support.Let's keep troubleshooting this issue.Could you please go to 'C:UsersPublicDocumentsAdobeInstalledCodecs1.0' and tell me what files you see there? Then delete that folder and try to use HEVC. Does it work now?If not launch AME while holding the shift button. See HEVC format now?If that still doesn't work, please delete registry plugin cache from:HKEYCURRENTSoftwareAdobeAdobe Media Encoder12.0PluginCache.64For other users who lost QuickTime 32-bit codecs, we removed them in 2018 because they are being deprecated by Apple. Hi Dima, thank you for your reply, unfortunately none of your suggestions worked but more on that in a moment.Firstly I want to address your assertion that this is a 'User to User forum, not tech support'.
I'd like to point out to you that I didn't choose to report my problem with AME here at random, I was in fact directed to this forum from the tech support website. In case you are not familiar with Adobe support website, I've included some screen shots to help!As you can clearly see from the url and the prompts 'Would you like to contact us?' , the forums form part of the core tech support response for Adobe.In fact, if you go to the specific Media Encoder trouble shooting webpage, customers are prompted to 'post questions and get answers from experts.' However, I've come to the conclusion that despite your profile saying Adobe Staff member, you are probably not an employee of Adobe. Therefore, I will continue my trouble shooting request through a different avenue.Just for the curious, here are the results of the troubleshooting suggestions.' Could you please go to 'C:UsersPublicDocumentsAdobeInstalledCodecs1.0' and tell me what files you see there? Then delete that folder and try to use HEVC.
Does it work now?' This location is not present on my system despite several reinstalls. The actual address on Window 10 is C:UsersPublicPublic DocumentsAdobe and in that folder I only have folders for Audition and Premiere. It probably refers to this previous thread but it doesn't seem to be concerned with the current deployment.'
If not launch AME while holding the shift button. See HEVC format now?'
This is the windows 7 shortcut for 'run as administrator' which didn't have any affect.' If that still doesn't work, please delete registry plugin cache from:HKEYCURRENTSoftwareAdobeAdobe Media Encoder12.0PluginCache.64'I delete the key as suggested and ran AME as administrator but no HEVC. Shortly afterwards Creative Manager reinstalled itself and put back the Key back into the registry.For all those who have read this far, I would suggest as have others, that you bypass AME for the time being and install Handbrake.
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